In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
“"I have been a patient at the Linden Dental Surgery for some years and have no hesitation in recommending their service. One feels completely relaxed…”
“"I have been a patient since Mark and Sally took over the previous practice in 1993 and what a breath of fresh air they and…”
“"My family and I have used Linden Dental Surgery for over 10 years. Although I am a very nervous patient, all the staff there make…”
“"A friendly environment created by all members of the team at Linden Dental Surgery, makes it a very pleasant place to visit for your dental…”
“"A clean, professional and prompt service at Linden Surgery! Sally and the team are so welcoming, it is by far the best experience I’ve had…”
“"I have been coming to Linden for 10-15+ years now, and have been seeing Jonathan since the beginning. The team are all incredible. So polite…”
“"Linden is a jewel of a dental surgery..I've had a few of the surgeons work on my teeth over the years all absolutely brilliant...but the…”
“"Caring & Professional. Sally and her team always go the extra mile. Just visited last friday and felt very safe with all of the precautions…”
“"Fantastic staff at Linden Dental! Even with all the anxieties in the current pandemic they were able to get me an appointment and provide me…”
“"I have been going to Linden Dental Surgery for many years now, and Sally and her team have always been very welcoming and professional. There…”
“"I have used the Linden Dental Surgery since they opened 25 years ago and now my husband and children use them too. They have always,…”
“"This dental practice is a real find; the jewel in the crown. I can't speak highly enough of all the staff I have met; receptionists,…”
“"We have always found everyone at Linden Dental, kind, caring and brilliant at putting our (often nervous) young children at ease. The relaxing and friendly…”
“"Wonderful dental practice. Have had many treatments here over the years and am always greeted with the warmest of welcomes. Everyone is lovely from receptionists…”
“"I have used Linden dental surgery most of my adult life and bought both of my children here. The service is first class and the…”
“"I have been visiting this surgery for most of my life, there are many closer, but I am more than happy to make the journey…”
“"I have been with this surgery for over 20 years and I have never had cause for complaint. Everyone from the wonderful receptionists, dental nurses,…”